CONTACT

For general inquiries or questions, please email me at:

emilie.macphail@gmail.com

FREQUENTLY ASKED

QUESTIONS

How do you price out chainstitch embroidery or hand embroidery?


The price for embroidery depends on a lot of factors such as the size of the design, the amount of colours used, the complexity of the image, the type of fabric that it is stitched onto, and more. For specific design inquiries, please fill out the form on my website or email me at emilie.macphail@gmail.com




Do you ship internationally?


Unfortunately, I am only able to ship within Canada at the moment. International shipping to come!




What is your turnaround for made to order patches?


Made to order patches have a 3-7 day turnaround, not including shipping time.




What is your turnaround for custom embroidery pieces?


Custom work turnaround will vary depending on the complexity/ size of the design and my current workload. The timelines for custom work will be discussed when the customer and I are chatting about the details of their piece.




How do I care for my chainstitch embroidered garment?


All garments should be washed with cold water on a delicate cycle or washed by hand. Then the pieces should be hung to dry. Make sure not to use harsh soaps and follow your specific garments' washing and drying instuctions.




How do I care for a mended garment?


Mended garments should be washed with cold water on a delicate cycle or washed by hand. Then you can dry them on a low temperature cycle or hang them to dry. Make sure not to use harsh soaps and follow your specific garments' washing and drying instuctions.




How do you price out mending jobs?


The price for mending depends on the complexity of the stitch design chosen, the size of the rip to be patched and the amount of thinned out fabric around the rip. Over the years that I have been mending, I have honed my pricing skills through practice and experience. For specific piece inquiries, please email me at emilie.macphail@gmail.com. Make sure to include a picture of the rip with a toonie next to it for size reference.




What is your turnaround for mending jobs?


Once I receive your garment and we have talked about the details of the work, the piece should take 3-5 business days to fix. Then it will be given or sent back to you.




Are we able to meet in person to talk about custom work?


Yes! I actually prefer to meet in person if you live in or close to Calgary, as it is usually easier to hash out details that way. I am able to meet in all four quadrants of the city. NW: Higher Ground Cafe - 2502 Capitol Hill Crescent NW NE: Rosso Coffee Roasters - 2102 Centre St N SW: Phil & Sebastian Coffee Roasters - 2043 33 Ave SW SE: Rosso Coffee Roasters -1402 9 Ave SE Please email me at emilie.macphail@gmail.com for further info.





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